Case Study: South Staffordshire and Shropshire Healthcare boosts staff engagement with NHS Employers’ Total Reward Statement pilot

South Staffordshire and Shropshire Healthcare - Customer Case Study

South Staffordshire and Shropshire Healthcare NHS Foundation Trust, a large mental health trust, faced the challenge of helping its 3,300 staff understand the full value of their employment package beyond salary, a task made difficult by operating across over 100 sites. To address low engagement and aid staff retention, the trust partnered with vendor NHS Employers and piloted the NHS Business Services Authority's (NHSBSA) Total Reward Statement (TRS) service.

The solution implemented by NHSBSA provided online statements detailing total compensation. The trust prepared by cleansing its ESR data and launching a major communication campaign. While the initial pilot saw a 36.7% take-up rate, the primary benefit was being prepared for the national rollout. The trust gained invaluable experience in data management and multi-site communications, positioning it to better showcase its benefits and inform its future reward strategy.

South Staffordshire and Shropshire Healthcare