Case Study: Portsmouth Hospitals NHS Trust improves staff engagement and leadership with NHS Employers

Portsmouth Hospitals NHS Trust - Customer Case Study

NHS Employers worked with Portsmouth Hospitals NHS Trust, an acute NHS hospital serving a population of 650,000, to tackle a culture and engagement problem following the merger of three hospitals into one. The trust’s staff and patient survey results were below average, with weak staff engagement, motivation, appraisal quality, team working, and leadership behaviours, and it wanted to embed its values into everyday practice.

Using the Listening into Action (LiA) staff-engagement methodology, NHS Employers supported Portsmouth Hospitals NHS Trust to introduce weekly walkabouts, engagement forums, quick wins, leadership development programmes, and a new values-based performance review policy. The results included an 8% increase in staff saying they would recommend the trust as a place to work, 25% of staff taking part in listening/engagement events, more than 120 staff enrolled in leadership development, a 37% increase in staff saying they had clear objectives, and productivity gains across several services.

Portsmouth Hospitals NHS Trust