Case Study: City Hospitals Sunderland improves TRS access and employee engagement with NHS Employers

How to successfully roll out TRS in your organisation

City Hospitals Sunderland NHS Foundation Trust, a large UK hospital trust, worked with the vendor NHS Employers to successfully roll out the Total Reward Statement (TRS) service to its 5,000 employees. The challenge was to effectively communicate the value of the TRS and achieve a high viewership rate, which required meticulous data preparation and a clear strategy to engage a diverse workforce.

NHS Employers provided the framework and resources for the implementation. The solution involved a comprehensive communications campaign using the NHS's Electronic Staff Record system, a dedicated local benefits page, and targeted support materials. This effort, supported by NHS Employers, resulted in 52.2% of employees viewing their statements, a reduction in requests for pension estimates, and improved data quality, showcasing the full value of the benefits package to staff.

City Hospitals Sunderland