Case Study: Guy's and St Thomas' NHS Foundation Trust improves values-based recruitment with NHS Employers

Guy's and St Thomas' NHS Foundation Trust - Customer Case Study

For Guy's and St Thomas' NHS Foundation Trust, a major UK hospital trust, the challenge was to recruit staff whose personal values and behaviors aligned with the organization's own, not just those with the right clinical skills. With support from NHS Employers, they needed to integrate their established behavioral framework into the recruitment process to ensure cultural fit and reduce workplace issues.

NHS Employers helped the trust develop a practical solution centered on creating a bank of values-based interview questions for use at all staff levels, empowering managers to craft their own. This inexpensive, locally-created approach, championed by leadership, led to recruiting staff who were a better fit for the organization. NHS Employers notes the outcome was an overall improvement in the patient experience and a stronger, values-driven workplace culture.

Guy's and St Thomas' NHS Foundation Trust