Case Study: East London NHS Foundation Trust improves staff and patient satisfaction with NHS Employers

East London NHS Foundation Trust - Customer Case Study

The customer, East London NHS Foundation Trust, sought to implement a holistic quality improvement program to boost staff engagement and patient care across its organization. The vendor, NHS Employers, provided expertise and a framework to support this initiative, focusing on developing a culture of continuous improvement from the ward to the board.

The solution implemented by NHS Employers involved establishing a trust-wide quality improvement program, fostering open communication through executive walk-arounds, and investing heavily in staff learning and development. The measurable results for the trust were outstanding, including a joint first national ranking for staff engagement and the highest national score for staff satisfaction with care quality. NHS Employers supported the trust in achieving a direct correlation between these high staff satisfaction scores and equally high patient satisfaction ratings.

East London NHS Foundation Trust