Case Study: Dartford and Gravesham NHS Trust develops staff values with NHS Employers

Dartford and Gravesham NHS Trust - Customer Case Study

Dartford and Gravesham NHS Trust, an NHS provider with 3,000 staff, faced strategic and financial challenges and wanted to refresh its organizational values to better engage its workforce. The trust engaged the vendor, NHS Employers, to utilize its expertise, specifically through NHS Elect, to run collaborative sessions with staff to develop a new, shared set of core values.

NHS Employers facilitated a process where over 300 staff helped define five new core values. The vendor then helped the trust embed these values through a comprehensive communications campaign, revised HR processes, and a staff awards scheme. This solution led to significant results: a staff survey showed 98% of employees were aware of the new values, 84% felt colleagues demonstrated them, and 70% believed managers lived them, providing a solid foundation for future recruitment and strategic development.

Dartford and Gravesham NHS Trust