Case Study: Cambridge University Hospitals NHS Foundation Trust drives quality behaviours and streamlines performance management with NHS Employers

Cambridge University Hospitals NHS Foundation Trust - Customer Case Study

The customer, Cambridge University Hospitals NHS Foundation Trust, worked with the vendor NHS Employers to address the challenge of moving away from automatic pay increases and fostering a high-performance culture. The trust needed a new system to link pay progression directly to employee performance and behaviours.

NHS Employers supported the implementation of a new Performance Evaluation Tool (PET) that integrated performance standards and behavioural metrics into the appraisal process. This solution allowed managers to objectively assess staff and determine merit-based pay awards, effectively switching off automatic increments. As a result, managers reported an improvement in handling poor performance, and the trust gained valuable data to shape its talent management strategies.

Cambridge University Hospitals NHS Foundation Trust