Case Study: Real achieves 30% faster fault resolution with NHance.ai Digital Twin

Real speeds fault resolution by 30% with NHance.ai

The customer, a real estate investment group, faced the challenge of turning a static BIM model for their Grade A commercial building into an active system. They lacked visibility for their high-value capital assets and relied on manual tracking, needing a way to bridge facility management with digital models to extract ROI. They partnered with NHance.ai to implement its Digital Twin platform.

NHance.ai operationalized over 100,000 square feet by ingesting the BIM model, tagging 1,500+ assets, and connecting telemetry data to the digital twin without requiring a BMS overhaul. The solution enabled spatial fault tracking and zone-wise work order management. This resulted in a 30% faster fault resolution, seamless maintenance operations, and an enhanced tenant experience, all achieved with no infrastructure upgrades.

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