Case Study: a Real Estate Owner achieves faster FM resolution and better SLA compliance with Nhance.ai

a real estate owner improves fault resolution by 47% with NHance.ai

NHance.ai helped a real estate owner who was struggling with inefficient facility management across a five-building campus. The customer faced challenges with slow fault response times due to manual processes, paper-based preventive maintenance, and a lack of system integration, which overwhelmed their facility teams.

The solution involved implementing NHance.ai's digital twin-powered FIXO FM platform to digitize work orders, SLAs, and maintenance. This integration of core assets resulted in a 47% faster fault resolution and a 32% improvement in SLA compliance, leading to more transparent operations and fewer tenant complaints.