Case Study: Zendesk boosts engineering productivity and onboarding speed with ngrok

Zendesk Boosts Engineering Productivity with ngrok

Zendesk, a customer service software company with 200 engineers across four global offices, needed a better way to share localhost, validate apps, and manage secure remote access to local development environments. As the team grew, slow and unreliable proxy-based tunneling tools were causing troubleshooting headaches and wasting engineering time.

ngrok provided a simple, reliable tunneling solution for secure remote access and identity-based access management. With ngrok, Zendesk expanded usage from about 10 engineers to 200, cut new-engineer onboarding to 15 minutes, reduced proxy troubleshooting, and improved productivity with consistent low-latency performance across its global team.

Zendesk

Wesley Gorman

Senior Director, Engineering