Case Study: Allied Solutions achieves 50% reduction in customer service issues with NGDATA

NGDATA Helps Allied Solutions Reduce Customer Service Issues by 50%

Allied Solutions, a leading provider of insurance, lending and marketing products to financial institutions, faced major data management challenges from collecting loan files from 1,200+ lenders: disparate mappings, non-standard formats, inaccurate loads, missed SLAs, rising operational risk and a large, non-technical support staff maintaining an outdated transformation process. To address this, Allied engaged NGDATA to modernize and standardize its lender-file processing.

NGDATA built a single generic processing platform with robust error handling, data quality checks, a searchable event dashboard and an Acceleration Tool that converts business requirements into plug‑and‑play logic. The solution immediately improved data accuracy, cut customer service issues by 50%, is projected to save 18,000–30,000 hours of development, lowers support and operational costs, reduces risk, and scales without requiring a large staff.

Allied Solutions