Case Study: Genesis achieves customer-centric digital transformation and £250K revenue uplift with NGDATA's data integration hub

NGDATA Delivers Total Customer-Centric Digital Transformation at Genesis

Genesis, a major housing provider with 100K+ people living in a Genesis home (2,900+ registered customers), faced fragmented legacy systems, poor customer data quality and a need to move residents to digital channels and mobile services. To modernize its customer experience, streamline operations and enable IoT and analytics, Genesis engaged NGDATA to deliver a customer‑centric data integration solution.

NGDATA built a complete data integration hub—providing real‑time messaging, data quality, security, intelligence, automated cleansing and governed scorecards—and rapidly automated feeds from legacy systems into a mobile app. As a result, Genesis improved data quality, logged and actioned 800+ repair requests, reduced inbound calls and average call handling time, enabled digital‑by‑default resident access, and increased revenue by £250K through renegotiated transaction fees; the NGDATA solution also set the stage for more agile development and IoT integration.

Genesis