Case Study: British Airways i360 streamlines venue booking and reporting with NFS Technology’s Rendezvous

How Rendezvous Is Keeping A UK Venue With Sky-High Ambitions On Top Of The World

British Airways i360, one of the UK’s most striking meeting venues, needed a better way to manage growing sales inquiries and event bookings before and after opening. At first, the small team was relying on a paper diary and later Outlook calendars, which made it difficult to track provisional, tentative, and contracted business efficiently. NFS Technology provided its Rendezvous room and resource booking software to replace these manual processes.

NFS Technology tailored and installed Rendezvous as a cloud-based, fully hosted system with on-site training and configuration. The platform now lets the team multi-task across availability checks, contracts, invoices, reporting, and future event planning from anywhere, while also supporting custom branding and easy self-management going forward. British Airways i360 says the system has greatly improved visibility and productivity, though no specific quantitative metrics were given.

British Airways i360

Sophie Shepherd

Sales Manager