Case Study: Styria Marketing Services achieves greater flexibility in call centre telephony with NFON Ncontactcenter

Styria - Customer Case Study

Styria Marketing Services, which manages customer service for media brands like Kleine Zeitung and Die Presse, needed to modernize its call center telephony. Their challenge was to achieve greater mobility, bring their system up to a state-of-the-art level, and ensure a very quick turnaround time for the implementation. They turned to vendor NFON and its Ncontactcenter solution to address these challenges.

NFON implemented its cloud-based Ncontactcenter, which provided new capabilities like interactive voice response (IVR) and detailed statistics. The solution was praised for its simple operation and was implemented quickly and perfectly across multiple offices. According to the customer, the system worked flawlessly from the start, leading to improved information access for agents and a positive effect on customer satisfaction.

Styria

Robert Gspandl

Managing Director