Case Study: Putnam County, GA achieves 100% electronic remote records processing during COVID-19 with NextRequest

Putnam County, GA launches records request portal to allow remote work during COVID-19 emergency

Putnam County, GA launched a public-facing NextRequest records request portal in April 2020 to allow Open Records Requests to be submitted and processed 100% electronically during the COVID-19 emergency. With office hours shifted and staff working remotely, the county needed a way to continue fulfilling public records obligations without in-person access to City Hall.

NextRequest provided a cloud-based portal that enables remote, asynchronous collaboration, automated routing and responses, and proactive publication of commonly requested records. As a result, Putnam County, GA can submit and process requests entirely online (processed 100% electronically), maintain compliance during remote operations, streamline workflows, and better connect the public with information.

Putnam County, GA

Lynn Butterworth

Putnam County Clerk