Case Study: Judson Independent School District achieves 40% faster records request fulfillment with NextRequest

How this school district updated their records request process

Judson Independent School District, the largest district in the San Antonio area with about 22,000 students, faced a time-consuming, manual process for handling public records (ORR/FOIA) requests that consumed up to 50% of the Director of Communications’ workday. The district used printed forms, weekly hour‑long status meetings, and manual reminders, so they selected NextRequest’s records request software to centralize and streamline their process.

By implementing NextRequest, Judson ISD automated reminders and consolidated request tracking into a single portal, cutting request fulfillment time by about 40% and freeing staff to focus on marketing, board prep, and events. NextRequest also reduced paper and administrative overhead; Judson now handles roughly 120–140 requests per year with 436 documents added to the portal and 698 documents downloaded, delivering measurable time savings and better status visibility.

Judson Independent School District

Steve Linscomb

Director of Communications