Case Study: City of Prescott, Arizona achieves a streamlined records request process with NextRequest

How this growing Arizona city optimized their records request process

City of Prescott, Arizona was struggling with a manual public records process—relying on emails, paper forms and phone calls—which made tracking, reporting and responding to requests slow and error-prone. To address growing demand (the city’s population is rising about 1% yearly) the City of Prescott, Arizona adopted NextRequest’s public records management software in 2017 to modernize how it handles PRA/FOIA requests.

NextRequest’s platform centralized requests, allowed staff to see and track every request, correspond directly with requesters, run statistical reports and process fee payments. The solution helped Prescott absorb a 20% increase in requests from 2018–2019; in 2019 the city handled 1,118 requests, added 23,231 documents to its portal and recorded 24,501 document downloads—demonstrating improved efficiency and transparency thanks to NextRequest.

City of Prescott, Arizona

Angelisa Winemiller

Legal Services Administrator