Case Study: City of West Sacramento achieves streamlined, scalable public records processing with NextRequest

How this bustling city has paved the way in records request process innovation

The City of West Sacramento, a fast‑growing community of over 50,000 residents, was overwhelmed by a rising volume of public records/FOIA requests that were managed manually via email, paper and meetings. Facing difficulty tracking staff tasks and meeting deadlines, the City brought on NextRequest in 2015 to modernize its PRA/records request process with an intuitive records‑management platform.

NextRequest automated workflows, centralized tracking and improved deadline compliance, freeing staff time and streamlining transparency as requests nearly tripled. By 2018 the City processed 319 requests, published 94.8% of them, and saw 39,650 documents downloaded—outcomes City Clerk Kryss Rankin says would not have been possible without NextRequest.

City of West Sacramento

Kryss Rankin

City of West Sacramento