Case Study: University of New Mexico achieves 60% higher records-request productivity and streamlined tracking with NextRequest

How a large state university improved efficiency and coordination of its records requests

The University of New Mexico, the state's flagship campus with over 34,000 students, faced the challenge of simplifying and enhancing public access to its records while coordinating an increasingly complex records request process. To reduce staff time and gain better oversight of request lifecycles, the University of New Mexico turned to NextRequest’s public records request software and portal.

NextRequest implemented its request-management portal, giving UNM a clean timeline for each request and tools to track requests from opening to closure. The University of New Mexico reports at least a 60% increase in productivity, 1,129 responsive documents processed, and streamlined processes that improved efficiency and transparency across the institution.

University of New Mexico

John Rodriguez

University of New Mexico