Case Study: a regional logistics provider enables 30-language shipment tracking and complaint intake with NextLevel.AI

Regional Logistics Provider launches 30-language voice chatbot with NextLevel.AI

A regional logistics provider in the Kingdom of Saudi Arabia was facing the challenge of serving a highly multilingual customer base that primarily contacted them with two repetitive requests: tracking shipments and raising complaints. Their human team could not staff over 30 languages around the clock, and high-volume, low-complexity queries were swamping agents, creating friction for customers who just wanted instant answers. To address this, they worked with NextLevel.AI to implement a self-serve web voice and text chatbot.

The solution from NextLevel.AI was a website widget that allows customers to speak or type in over 30 auto-detected languages. The agent connects to a live tracking API to provide instant shipment status and can file structured complaint tickets, escalating only sensitive or unresolved issues to a human agent with a full transcript. This provided the customer's entire audience with 24/7 self-service in their own language, eliminating phone queues and ensuring real exceptions reach a person quickly.