Case Study: Point Sebago achieves reliable call center performance with Nextiva

Point Sebago - Customer Case Study

Point Sebago, a 775-acre camping resort in Maine, was struggling with unreliable phone service, poor call quality, and limited support as reservation call volumes grew. Their previous cloud communications setup required extra maintenance and support, and they needed a more dependable solution for handling customer calls. Point Sebago turned to Nextiva, using Nextiva Office Pro Plus with Enterprise Call Center.

Nextiva implemented the new phone system and provided hands-on onboarding, training, and “train the trainer” sessions to help staff manage the transition. With Nextiva’s Call Center, Auto Attendant, and NextOS 3.0 portal, Point Sebago can now manage call flows and queues without relying on support calls, while supervisors monitor real-time stats through the dashboard. The result was a more reliable, self-sufficient reservations operation with improved call handling and stronger customer service.

Point Sebago

Bob MacDonald

IT Administrator