Case Study: PetRelocation achieves smarter global communications and time savings with Nextiva

PetRelocation - Customer Case Study

PetRelocation, an Austin-based pet transport company with 41 employees, needed a more reliable communications system to manage 3,000 to 4,000 calls each month across global locations. Their previous VoIP setup lacked call routing and a phone tree, forcing constant manual transfers and slowing down the team. They chose Nextiva Office Enterprise, including the Nextiva App and international calling, to support their softphone-based workflow.

Nextiva implemented an Auto Attendant and phone tree so calls could be routed automatically, saving employees time and reducing transfers. PetRelocation also adopted Nextiva vFAX, chat, presence, and video chat to improve internal collaboration. As a result, the company gained a more intuitive, all-in-one communications platform and stronger team productivity, with fewer support needs thanks to Nextiva’s easy-to-use system and online resources.

PetRelocation

Tim Phillippe

Consultant