Case Study: Children’s Museum of Phoenix improves call handling and lowers costs with Nextiva

Children’s Museum of Phoenix - Customer Case Study

The Children’s Museum of Phoenix, which serves more than 350,000 visitors a year, needed a better phone system for handling general inquiries, donors, and special events. Its previous provider, Vonage, was costly, low quality, and offered insufficient customer support, creating problems for a main line that received over 100 calls per day. The museum turned to Nextiva Office Pro with Enterprise upgrades to improve service and reduce expenses.

Nextiva implemented a smooth transition with seamless number porting and onboarding training for staff, including help with the NextOS 3.0 portal. The museum now uses features like auto attendants, call groups, voicemail-to-email, conferencing, and vFAX, while managing most system maintenance through the web-based portal. The switch delivered measurable savings of $381.97 per month, or $4,583.64 per year, while improving flexibility and support.

Children’s Museum of Phoenix

Alana Turner

Executive Assistant