Case Study: Adams Publishing Group achieves reliable, modern communications with Nextiva

Adams Publishing Group - Customer Case Study

Adams Publishing Group, a network of community newspapers with 15 offices, was struggling with outdated copper phone lines that made it difficult to transfer calls and route callers correctly. The problem was creating wasted time, missed opportunities, and even pushing employees to share personal cell numbers. Nextiva helped Adams Publishing Group modernize its communications with the Office Enterprise Plan, including features like Call Queuing, Call Forwarding, and NextOS 3.0.

Nextiva first implemented vFAX for virtual faxing, then worked with Adams Publishing Group to transition all 15 locations to VoIP one site at a time. The company also received preconfigured phones and used the Nextiva App and Auto Attendant to support mobile and field-based staff. As a result, Adams Publishing Group reported reliable service, strong voice quality, and a smoother communications experience across its offices.

Adams Publishing Group

David Alltop

Regional IT/Pagination Director