Case Study: 88.7 The Bridge improves call handling and fundraiser support with Nextiva

88.7 The Bridge - Customer Case Study

88.7 The Bridge, a Christian radio station serving Delaware and surrounding areas, needed to replace an old copper-line phone system that couldn’t transfer calls or route callers efficiently. Misrouted calls were costing time and sometimes opportunities, and staff had even started sharing personal cell numbers to stay reachable. They turned to Nextiva, using Nextiva Office Pro Plus and the Receptionist Dashboard to modernize their communications.

Nextiva implemented a VoIP solution with features like Voicemail to Email, NextOS 3.0, Auto Attendants, and Call Forwarding. The team adapted quickly, and during a high-volume spring fundraiser they were able to update call handling themselves and keep operations running smoothly. The result was a more flexible, efficient phone system that supported the whole office and made the fundraiser their smoothest yet.

88.7 The Bridge

Kim Willey

Director of Business Development