Case Study: Toyota Motor Europe achieves improved employee digital experience with Nexthink

Toyota Motor Europe Driving Employee Experience Forward

Toyota Motor Europe needed a better way to understand and improve employee digital experience across 14,000 devices and 10,000 software licenses, as it struggled with hidden assets, patching gaps, slow logons, and limited visibility into PC performance. It partnered with Nexthink and used its digital employee experience management platform to gain facts and data at the device level and support Toyota’s “Toyota Way” focus on continuous improvement.

With Nexthink, Toyota Motor Europe built a center of excellence for experience management, used self-healing remote actions to stabilize key tools, improved patch compliance to 96%, and increased device health to 97%. The company also boosted its Digital Experience Score by 14%, rising from 6.29 to 7.14, while reducing client and agent failures and improving employee productivity.

Toyota Motor Europe

Arnaud Pire

Senior Manager IT