Case Study: STC achieves a 50% boost in employee experience with Nexthink

STC - Customer Case Study

stc faced recurring digital workplace issues such as application crashes, blue screens, service outages, and network interruptions, and needed a stronger digital employee experience (DEX) strategy to improve productivity and reduce IT friction. To support that goal, stc chose Nexthink for its DEX solution and visibility across users, devices, operating systems, applications, and the network.

With Nexthink, stc implemented a proactive IT program built around DEX scoring, global benchmarking, and team upskilling. The results were strong: since 2023, stc improved DEX Scores by over 50% and reduced mean time to resolution (MTTR) by 20%, leading to fewer escalations, faster problem resolution, and happier employees.

STC