Case Study: Blanco achieves greater end-user visibility and faster issue resolution with Nexthink

Spick and span end-user monitoring at Blanco

a leading global provider of sinks and faucets faced a challenge with its IT support. The company's service desk lacked objective data on end-user device performance, forcing staff to rely on subjective user reports and time-consuming manual troubleshooting to resolve vague issues like "SAP is slow." This led to escalated tickets, prolonged resolutions, and user dissatisfaction. To gain transparency, the company turned to vendor Nexthink for its IT analytics solution.

Nexthink provided a real-time IT analytics platform that delivered comprehensive data from the end-user perspective. The solution was implemented quickly, enabling the IT team to proactively identify problems, pinpoint root causes, and resolve issues faster. The results were significant: Nexthink provided invaluable data for planning migration projects and delivered the comprehensive visibility needed to quickly achieve the project's objective of improving support quality and reliability.

Blanco

Werner Gassner

Head of IT