Case Study: Dôvera achieves 20% faster task completion with Nexthink

Speeding Up Task Completion at Dôvera

Dôvera, the largest private health insurer in Slovakia, needed help rolling out a new business application to a large user base and improving adoption, feature use, and training while reducing confusion and support calls. The company turned to Nexthink and its Adopt digital adoption platform to guide users through the app and help them quickly understand new functionality.

Nexthink customized and deployed Adopt, creating contextual in-app guides, visual walkthroughs, and analytics to monitor user progress and identify bottlenecks. As a result, Dôvera’s 100,000+ users completed tasks 20% faster, user confusion dropped by 15%, and satisfaction increased by 12%, with support calls falling soon after implementation.

Dôvera

Richard Fördös

Electronic Communications Specialist