Case Study: Smals achieves proactive end-user IT support with Nexthink

Smals Improves IT Projects and Operations with Nexthink’s End-user IT Analytics

Smals, a public sector ICT services organization in Belgium, faced challenges with visibility into its IT infrastructure and endpoints. They needed to improve service delivery, asset management, and cost control while standardizing their environment and monitoring workstations in real-time without impacting performance. They turned to the vendor Nexthink and its end-user IT analytics solution to address these issues.

Using Nexthink, Smals gained invaluable real-time visibility and actionable insights from the end-user perspective. The solution was implemented quickly for a Windows migration and then extended to daily operations. Nexthink enabled proactive support, identifying and resolving unreported issues, which led to a 30% time saving in project assessment phases and the prevention of hard drive failures through proactive alerts.

Smals

Eli Van de Weyer

ICT Service Desk Manager