Case Study: Pijnacker-Nootdorp achieves greater process productivity with Nexthink

Providing Process Productivity at Pijnacker-Nootdorp

Pijnacker-Nootdorp, a municipality in the southern Netherlands, needed a better way to help employees manage a high volume of administrative work in a custom Microsoft Power Apps application. Complex, multi-step processes and optional inputs were causing confusion and slowing down both new and experienced staff, while onboarding and support demands were taking up too much time.

Working with Nexthink and Solviteers, Pijnacker-Nootdorp implemented Nexthink Adopt to deliver in-app guidance that could start from the exact point users needed help. The solution improved onboarding, reduced confusion, and boosted productivity; some guides reached a 70% utilization rate and a 75% manual start rate within three months, while employees became effective from the first month of use.

Pijnacker-Nootdorp

Martijn Meinetten

Senior Consultant