Case Study: EIRICH improves end-user endpoint performance with Nexthink

Process engineering expert EIRICH improves the performance of end-user endpoints with Nexthink

EIRICH, a process engineering and machine manufacturing company, faced significant challenges with the performance of its end-user IT devices. Employees experienced slow application response times, long loading periods, and unexplained delays that hindered productivity, yet the internal IT team could not pinpoint the root causes with their existing tools. To address these issues, the company turned to the vendor Nexthink and its IT Operations Analytics (ITOA) solution to gain visibility into endpoint performance.

Nexthink implemented its solution, which uses lightweight Collectors on each device and a central Finder module to analyze connection data in real-time. This provided EIRICH's IT team with immediate visibility into performance bottlenecks and security events, enabling proactive support and fast troubleshooting. The results included a significant relief for both IT and departmental teams, eliminated time-consuming searches for problems, and recovered precious minutes of lost productivity for hundreds of employees. The company also benefited from enhanced security monitoring capabilities provided by the Nexthink platform.

EIRICH

Markus Stäudinger

Team Leader Networks and Information Security Officer