Case Study: Princeton HealthCare System improves end-user IT visibility and ticket avoidance with Nexthink

Princeton Healthcare System Improves Delivery Of Services To End-Users And Patients With End-User IT Analytics

Princeton HealthCare System, a comprehensive New Jersey healthcare provider, faced the challenge of improving IT service delivery to its 5,000 employees across 37 sites without increasing its staff. They needed real-time visibility into their IT infrastructure and virtual desktop environment to ensure endpoints were healthy and to maintain the high-quality services patients expected. To address this, they partnered with vendor Nexthink for its End-User IT Analytics solution.

Nexthink provided Princeton HealthCare System with real-time analytics and visibility from the end-user perspective, integrating with their existing LANDESK ticketing system. The solution enabled proactive problem resolution and significant ticket avoidance, with the IT team solving 30 to 50 potential tickets for every one processed. Nexthink delivered measurable benefits by saving resources, improving the IT department's image, and providing the actionable insights needed to verify service delivery and align IT functions with business objectives.

Princeton HealthCare System

Boyle Liu

Manager of IT Services