Case Study: Onet improves end-user productivity with Nexthink end-user IT analytics

Onet modernizes its IT infrastructure with Nexthink’s end-user IT analytics

Onet, a major engineering and services company, faced challenges with end-user productivity due to a lack of real-time visibility into its widespread IT infrastructure, which impacted the quality of service delivered to its customers. The company needed to document interactions across its network and quickly solve performance issues for its 4,000 users. To address this, Onet selected the end-user IT analytics solution from vendor Nexthink.

Nexthink provided Onet with complete, real-time visibility of its entire IT infrastructure, enabling the IT team to proactively investigate and resolve issues, often before they were reported. Integrated with their support ticket system, the Nexthink solution delivered reliable performance indicators that were critical for successful IT transformation projects, such as application deployments. This allowed Onet to compare service quality before and after changes, ultimately helping them deliver a better quality of service to end-users.

Onet

Nicole Tiercelin

Head of Support