Case Study: SDMIS improves IT visibility and incident response with Nexthink

Nexthink visibility and End-user IT Analytics enable the SDMIS to optimize IT operations and the service provided to the population

The Fire and Rescue Service of the Department of the Rhone and the city of Lyon (SDMIS) required complete, real-time visibility into its sprawling IT infrastructure to ensure its critical emergency response systems remained operational. Facing challenges with detecting problems and managing complex IT transformation projects, the public safety organization selected the Nexthink platform for end-user IT analytics to gain accurate insight from the user perspective.

Nexthink provided the SDMIS with the necessary visibility, enabling its IT team to detect and resolve problems faster and to successfully manage a major Windows 7 migration by taking an exhaustive inventory and monitoring the project in real-time. The Nexthink solution allowed the organization to act with greater precision and responsiveness, ensuring its IT infrastructure reliably supports its vital mission of public rescue and emergency response.

SDMIS

Luc Emperor

Head of the Information Systems Group