Case Study: Blackstone achieves proactive IT issue resolution with Nexthink Infinity

Nexthink Infinity Banking and Finance Excellence Through Great IT Support

Blackstone, a leading financial services firm, needed better visibility into employee technology issues to support a strong digital workplace and avoid disruptions across critical teams. With users often not reporting problems as they happened, IT was left guessing and unable to respond proactively. Blackstone turned to Nexthink Infinity for real-time alerting, diagnostics, analytics, and remediation.

Using Nexthink, Blackstone gained the ability to detect, diagnose, and fix issues as they occurred across devices, helping IT resolve problems faster and improve employee experience. The solution delivered proactive issue handling and better visibility into technology performance, enabling more reliable support and measurable operational improvement, including reduced ticket volume and faster time to resolution.

Blackstone

Brian DeAngelo

SVP Technology Innovations Group