Case Study: GASCO achieves IT governance and reduces service desk calls with Nexthink

Nexthink End-user IT Analytics Help GASCO to Achieve IT Governance

GASCO, a major energy company in Saudi Arabia, faced significant IT challenges in maintaining a complex and evolving infrastructure for its 1,000 end-users across 50 sites with a limited IT staff. Their key hurdles included an inability to proactively solve recurring incidents and a lack of visibility to ensure IT governance and service quality. To address this, they turned to the vendor Nexthink and its end-user IT analytics solution.

Nexthink provided GASCO with real-time analytics and visualization of its entire IT infrastructure and endpoints through dashboards and reporting. This solution delivered new visibility, allowing the IT team to identify weak points and resolve issues proactively. The measurable results for GASCO were substantial: Nexthink helped reduce incoming service desk calls by more than 45% and improved the response time for network outages by 33%, bringing significant time and resource savings.

GASCO

Omar Al Hammad

Operations Manager