Case Study: Riyad Bank achieves real-time IT visibility and faster support with Nexthink

Nexthink End-User IT Analytics enrich Riyad Bank’s IT operations and support

Riyad Bank, a major financial institution in Saudi Arabia, needed to gain real-time visibility into its IT infrastructure from the end-user perspective to provide more proactive support. With 7,000 workstations across numerous locations, its IT team struggled to quickly identify the root cause of issues, which impacted business performance and user satisfaction. The bank turned to Nexthink for its end-user IT analytics to address these challenges.

Nexthink was deployed across the bank's infrastructure, providing a 360-degree view of desktop performance and enabling real-time monitoring and alerts. This solution integrated with the bank's existing event management system, allowing the support team to diagnose and fix problems proactively. As a result, Nexthink significantly reduced troubleshooting time, improved compliance monitoring, and delivered substantial IT support time savings, leading to greater end-user satisfaction and lower costs.

Riyad Bank

Jafar Al-Khater

SVP of Computer Services Department