Case Study: Avectris achieves greater IT visibility and faster incident resolution with Nexthink IT Analytics

More transparency, better service: Avectris sets the course for optimal end-user infrastructures with Nexthink IT Analytics

Avectris AG, a Swiss IT service provider for SMEs, faced challenges in gaining comprehensive visibility across its complex infrastructure of over 4,200 end-user clients. Their goals included visualizing metrics via dashboards and improving protection against security threats. To address this, they turned to the vendor Nexthink and implemented its Nexthink IT Analytics solution.

By deploying Nexthink, Avectris gained real-time visibility and could identify and resolve problems more proactively. The results included a significant increase in service quality, faster resolution of helpdesk tickets, and more effective security threat detection. Nexthink also automated the updating of their CMDB and provided an excellent tool for managing complex projects like Windows 10 migrations, offering new transparency for strategic decision-making.

Avectris

Daniel Fritz

Head of End-user Services