Case Study: Mercer boosts goal-setting completion and cuts HR support with Nexthink/AppLearn training platform

Mercer - Customer Case Study

Mercer, a global leader in HR and financial services, faced a challenge after implementing a new talent management system. Their worldwide workforce of over 20,500 employees either bypassed formal training materials or expected in-person events, leading to a significant support burden on the HR team. They needed a way to provide on-demand training accessible at the point of need.

The vendor Nexthink, through its AppLearn training and communication platform, implemented a solution of multi-lingual video vignettes placed directly on the system's homepage. This resulted in 30% of colleagues accessing the videos, a 15% increase in on-time goal completion, and a dramatic 85% reduction in HR support time. Nexthink delivered this effective training for an estimated cost of only $3 per employee.

Mercer

Fiona Fieldhouse

Principal and TM Processes Consultant