Case Study: Loyola University Maryland improves IT service desk efficiency with Nexthink

Loyola University Maryland Aims for an A+ IT Service Desk with Improved End-User Experience

Loyola University Maryland sought greater visibility into its IT performance to improve efficiency and support strategic planning. The educational institution needed to empower its staff and students with self-service technology while ensuring a high-quality and secure end-user experience, a challenge made more difficult by its many endpoints and limited IT support staff.

By implementing the Nexthink platform, the university gained real-time visibility to monitor endpoints and proactively manage incidents. The solution from Nexthink provided a simple interface for IT to quickly determine the root cause of issues, significantly speeding up resolution times and enhancing security. Measurable impacts included reducing the timeline for capital requests from weeks down to a single day in some cases.

Loyola University Maryland

Patrick Donohue

Director of Client Services