Case Study: Leidos achieves proactive IT visibility and improved employee experience with Nexthink

Leidos Builds a Proactive IT Strategy with Nexthink

Leidos, a global defense contractor supporting 48,000 employees, needed better visibility into employee experience and endpoint performance across tens of thousands of devices. Traditional monitoring tools missed issues like high CPU usage, background app crashes, and slow boot times, leaving IT reactive; Leidos turned to Nexthink to investigate declining DEX scores and operational blind spots.

Nexthink helped Leidos relaunch its digital experience strategy with dashboards, sentiment surveys, Splunk integration, and Nexthink Flow self-healing automation. By expanding Nexthink to 30,000 endpoints and moving to Nexthink Infinity, Leidos achieved a 65% reduction in high CPU events, improved DEX from 5.8 to 6.8+, and delivered $150,000 in year-to-date cost avoidance through automated remediation.

Leidos