Case Study: Leading Worldwide Medical Distributor achieves $192,000 annual savings and 8,000+ hours of regained productivity with Nexthink

Leading Worldwide Medical Distributor - Customer Case Study

Leading Worldwide Medical Distributor, a global medical leader, was struggling to connect the dots across SAP Ariba and ServiceNow support issues and quantify the productivity loss caused by employees navigating around the applications to find help. The organization knew there was a process efficiency problem, but needed a clearer picture of the time and cost impact.

Nexthink helped by bringing in-app guidance and ServiceNow knowledge features directly into SAP Ariba, using analytics to measure where time was being lost and focus improvements at the point of need. The result was a measurable reduction in “navigation burn,” including $192,000 in annual savings, 8,000+ hours of regained productivity each year, and a 6-minute average reduction in time spent searching for support.