Case Study: Mars Veterinary Health achieves $1.3M in Workday adoption savings with Nexthink Adopt

Key Change Management Lessons from Mars Veterinary Health Mastering Workday Digital Adoption Across 70,000 Users

Mars Veterinary Health faced the challenge of driving behavior change and successful digital adoption as it rolled out Workday to 70,000 employees across three continents. To support this large-scale transformation, the company used Nexthink Adopt, a digital adoption platform, to help employees learn and use Workday effectively across its global organization.

Nexthink implemented an overlay that sat on top of Workday with branded, multilingual guidance and in-app support, while also providing analytics to monitor usage and optimize the rollout. The result was stronger engagement, better alignment with business partners, and measurable value of $1.3M in one year, including $807K in efficiency savings, $435K in support savings, and a 79% reduction in rework.

Mars Veterinary Health

Sarah Niemeyer

Manager – Business Unit Support & Continuous Improvement