Case Study: CreditPlus Bank improves IT troubleshooting and end-user experience with Nexthink

IT performance always in the green— CreditPlus Bank focuses on Nexthink’s end-user IT analytics to improve troubleshooting

CreditPlus Bank, a Germany-based consumer credit bank, faced significant challenges in managing its IT performance. The bank's IT team struggled with lengthy troubleshooting processes due to a lack of data when users reported issues like application crashes or slow loading times. They needed a tool to provide a complete, real-time view of their entire IT landscape from the end-user perspective to improve support and reduce downtime. To address this, they turned to the IT Operations Analytics (ITOA) software from vendor Nexthink.

Nexthink implemented its solution, which uses Collectors installed on endpoints and a Finder module to analyze and visualize connection data in real-time. This allowed CreditPlus's IT team to immediately identify the root cause and scope of problems, drastically reducing ticket resolution times and the number of tickets overall. The vendor's solution also provided measurable benefits in bandwidth utilization and license management, saving the bank resources. Employees experienced significantly fewer IT interruptions, leading to greater satisfaction and productivity.

CreditPlus Bank

Andreas Ernst

System Engineer