Case Study: IKK Group boosts IT visibility and productivity with Nexthink

IKK Group ensures the highest standards of IT operations and support with Nexthink’s end-user IT analytics

The IKK Group, a diversified industrial and services leader in the Kingdom of Saudi Arabia, faced challenges in ensuring the performance and efficiency of its IT infrastructure for 2,000 end-users across six countries. To improve visibility, proactively detect issues, and identify patterns in its environment, the company partnered with ProgressWays and selected the Nexthink end-user IT analytics solution to gain real-time insights from the user perspective.

By implementing Nexthink, the IKK Group retrieved reliable information on workstation performance and infrastructure interaction, enabling early warnings and proactive issue resolution. This resulted in a 40% increase in IT support team productivity and visibility, and cut report generation time for senior management by 50%. Nexthink provided invaluable real-time data for migration projects, helping the IT department transition from reactive to proactive support and significantly improving infrastructure management.

IKK Group

Zohdi El-Saadi

Chief Information Officer