Case Study: Cox Enterprises achieves higher employee productivity with Nexthink

How to Improve Operational Efficiency with COX Enterprises

Cox Enterprises, a global conglomerate with more than 50,000 employees, needed a better way to spot application issues that were invisible to existing monitoring tools and were affecting employee productivity and satisfaction. The company brought in Nexthink Application Experience to help the digital workplace team identify hidden problems, gain buy-in from application owners, and improve the employee experience.

Using Nexthink, Cox Enterprises built custom dashboards for proactive monitoring, collaborated earlier with application teams, and uncovered issues such as broken intranet links and room booking slowdowns during busy office days. The solution improved intranet page load times, reduced errors, and provided hard data to justify app improvements, helping Cox Enterprises deliver a smoother experience for hundreds of users and support better long-term employee productivity.

Cox Enterprises