Case Study: Keysight Technologies reduces MTTR by 19% with Nexthink

How to Improve Efficiency Eliminate Issues and Reduce MTTR with Keysight Technologies

Keysight Technologies, with a global workforce of about 15,000 employees and thousands of physical and virtual endpoints, needed a more seamless digital workplace to support its engineers and reduce the impact of technical issues on productivity. Using Nexthink, the IT team aimed to cut through vague tickets, repeat incidents, and limited visibility into device and application performance while improving MTTR.

Nexthink implemented real-time alerts, one-click remediation library packs, and Amplify checklists to help L1 and L2 agents diagnose and fix issues faster. Within one year, Keysight reduced MTTR by 19%, shifted from reactive to proactive support, and improved SCCM compliance from 90% to almost 99%, freeing IT to focus on higher-priority work.

Keysight