Case Study: a Fortune 500 healthcare company boosts digital employee experience with Nexthink

How this multinational healthcare company used Nexthink to take their IT team from operating in the past to scoring, monitoring and building the digital workplace of the future

A Fortune 500 healthcare company struggled with its IT support, which was stuck in a reactive mode. Their disparate data sources made it impossible to gain a unified view of employee digital experience or proactively identify issues. They engaged Nexthink to gain control over 180,000 devices and improve the work experience for 134,000 employees.

Using the Nexthink platform, including its Engage module and Digital Experience Score (DEX Score), the IT team gained real-time visibility and proactive problem-solving capabilities. Nexthink helped achieve dramatic results, including a 90% reduction in missing Skype plugins, a 95% reduction in Outlook offline incidents, and a 68% reduction in system crashes. The company's DEX Score improved by 14%, and the IT department transformed its reputation by shifting from being reactive to being a proactive beacon of innovation.