Case Study: Système U achieves better endpoint visibility and faster IT support with Nexthink

How Système U’s IT department shifted their support services out of neutral and into overdrive by unlocking powerful insights into their endpoints and employee computing environments

Système U, one of France’s largest food cooperatives, needed better visibility into its employees’ digital experience and stronger endpoint compliance across 1,500 supermarkets and 70,000 employees. Its IT support group, IRIS, lacked real-time insight to measure performance, troubleshoot issues, and improve mobility and productivity, so it turned to Nexthink and its Digital Employee Experience Management platform.

With Nexthink, IRIS gained real-time endpoint data across 22,000 workstations and 70,000 users, enabling faster troubleshooting, background fixes, and one-click automation for common issues like bluescreens, crashes, slow logons, and connectivity problems. The result was much greater responsiveness, with some investigations now taking only minutes and no service interruption, while IT could directly identify root causes and scale support across France.

Système U

Frédéric Gaborieau

Head of IT Infrastructure